🔁 Return & Refund Policy – ESTER BEDDING

We want you to enjoy a comfortable experience with every purchase. If something isn’t right, we’re here to help.

❌ Cancellation Policy

• Orders can be cancelled only before dispatch
• Once the order is shipped, it cannot be cancelled

🔄 Return & Exchange Policy

• Returns/Exchanges are available on select products only
• Return window: 5 days from delivery
• Eligibility is mentioned on each product page
• Policy may change without prior notice

📦 Pickup Note:

• If pickup is unavailable, you may need to self-ship the product

💰 Charges:

• Return or exchange charges may apply

⚠️ Return Conditions

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Original tags and packaging must be intact
• Used or damaged items will not be accepted
• Return request must be raised within the valid period

🚫 Non-Returnable Items

• Used or washed bedding products
• Customized or made-to-order items
• Clearance or final sale products

💳 Refund Policy

• Refunds are processed after inspection and approval
• Amount will be credited to the original payment method
• Processing time: 5–7 working days

📩 Support

For any return or refund queries, please contact our support team.